Frequently asked questions

Most customers receive their guide about 6–8 weeks after their blood draw. Timing can vary depending on lab processing and quality checks.

After you order, you’ll schedule a blood draw with our lab partner (currently Labcorp). Once your sample is processed, your DNA file is securely delivered to Intrinsic Genomics for analysis and to build your guide.

Your sample is processed by the lab to extract DNA and generate a genotype file. That file is then transferred securely to Intrinsic Genomics, where we run analysis and create your guide.

Blood is the gold standard for DNA collection. It yields higher-quality, more complete genetic data than saliva, which gives us broader, more reliable coverage to build your guide on. About 5 mL (roughly one teaspoon) is all that’s needed.

In most cases, no. Common illnesses don’t affect your DNA. However, if you currently have or recently had an illness that required antibiotics (for example, strep throat), we may recommend waiting until you’re fully recovered to support sample quality.

Pregnancy can introduce small amounts of fetal genetic material into a mother’s bloodstream, which could affect certain blood-based DNA methods. Please contact us at CustomerService@intrinsicgenomics.com so we can recommend the best sampling option for you.

Most medications do not change your DNA. However, certain situations, recent serious infection, major immune events, or recent transfusions, can affect sample quality. If you’re unsure, email CustomerService@intrinsicgenomics.com.

About 5 mL, roughly one teaspoon.

Possibly. Email CustomerService@intrinsicgenomics.com and we’ll tell you what alternatives are currently available.

If the lab cannot generate a usable DNA file, we’ll contact you with next steps. Depending on the situation, that may include collecting a second sample.

Your guide is designed to be practical. For each topic, it includes simple, actionable recommendations, for example, how to adjust meal timing, training style, recovery, or lifestyle habits based on your genetic tendencies.

Not necessarily. Many people use their guide on their own to help guide their wellness, not to treat a disease. If you’re managing a health condition, are pregnant, or take prescription medications, it’s always smart to review major changes with a licensed clinician.

Yes, we encourage it. Many customers share their guide with a coach or clinician to help personalize a plan. We recommend sharing the full context (not just one result) so the guidance is interpreted correctly.

Risk or tendency means you may be more or less likely to respond a certain way, for example, a higher tendency to have blood-sugar spikes from late-night carbs.

Diagnosis is a medical determination made using symptoms, exams, and clinical tests. Your guide is not a diagnosis. It can help inform the process, but only a medical practitioner can make a diagnosis.

That’s normal for some people. Remember: most results reflect tendencies, not certainty. If you feel overwhelmed, take a break, focus on the simplest recommendations, and consider discussing your results with a clinician or coach.

No. We will never sell your genetic data. Full stop. If we ever sell the company, that promise becomes a permanent condition of the sale, binding in perpetuity.

• Our lab partner handles the blood draw and processing. Their workflow uses a sample ID and does not rely on your genetic file being labeled with your personal details.
• Intrinsic Genomics receives a de-identified DNA file for analysis.
• Intrinsic Genomics is the only party that can connect your identity to your internal order record, inside our secure system.

No. Intrinsic Genomics does not share your genetic file with insurers, employers, or third parties unless you explicitly authorize it.

Our policy is not to share your genetic data with outside parties. If we ever receive a legally valid request that we are required to respond to, we will follow the law, but our default position is privacy and minimizing disclosure.

We use industry-standard security practices such as encryption, access controls, audit logging, and vendor agreements that restrict how data can be used. Only authorized personnel can access the systems required to deliver your guides.

Only if you explicitly opt in. Research consent is optional, and you can still receive your guides if you choose not to participate.

Yes. You can request deletion by contacting CustomerService@intrinsicgenomics.com. We will stop using your data and delete it according to our retention and deletion policy.

No. Once a guide is downloaded, saved, printed, forwarded, or stored outside our systems, it is outside our control. You are responsible for protecting that copy.

Our service is designed for adults. If you’re seeking testing for a minor, please contact CustomerService@intrinsicgenomics.com so we can confirm eligibility and consent requirements.

At this time, we provide guides only to those living in the U.S.

At this time, we provide your guide as a downloadable PDF.

No. This is a direct-to-consumer wellness product and is not billed to insurance.

We don’t process HSA/FSA payments directly. Some customers may be able to seek reimbursement depending on their plan rules, please check with your HSA/FSA provider.