Send your feedback
Have a question about your reports, your kit, or your results? Send us a note and our team will get back to you.
Common questions
Returns and refunds
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Our warranty policy
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Payment security
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Delivery times
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Back in stock notifications
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Start with the guide that fits your goals
Order your DNA kit once and unlock personalized, evidence-first guidance you can use with your provider.
Explore the GuidesIG requires one blood draw that can be used for all of your reports. If you’ve already had your blood drawn, you’re all set. If not, you’ll need to order your DNA kit to produce your guides.